Cross-border shipping / Multi-market

From zero to launch. Five markets in three months.

Built a carrier network and shipping proposition around merchant demand and market readiness.

Context

Led the international portfolio covering cross-border shipping and non-domestic markets, owning product, carrier strategy and the regional P&L end to end.

Challenges

  • Revenue leakage. Merchants were buying international shipping elsewhere, and the revenue went with them.
  • No carrier network. There was no coherent carrier network for cross-border routes into the main destination markets.
  • Margin left on the table. International shipping earns a high margin per shipment. None of it was being captured.

Approach

  • Network design. Mapped what each destination market required against what carriers could actually do, picked a partner per lane on coverage, reliability and price, then negotiated the rates and service levels the product economics depended on.
  • Product and GTM. Set the routing rules and service tiers with product and engineering, and aimed the launch at high-volume merchants already shipping cross-border.
  • Sales and marketing. Wrote the positioning and the sales material, worked alongside product marketing and sales, and ran the merchant onboarding pipeline.

Outcomes

  • Launched in 5 priority markets within 3 months, sequenced on merchant demand and carrier readiness.
  • Established a multi-carrier model, which gave both routing flexibility and more negotiating leverage.
  • Left behind a carrier network and routing framework that extends to new markets.

Facing something similar?

Thirty minutes, and you'll leave knowing the first places worth reviewing across cost, partner performance and your next market.